Aastra MX-ONE Included in Industry Leading Analyst Report
Dubai, 12th March 2012 – Gartner, a world leading information technology research and advisory firm has included the Aastra MX-ONE® call manager for medium and large enterprises in its ‘Critical Capabilities for Corporate Telephony’ report.
Gartner provides major use cases detailing the functions that managers and planners should look for along with scores for vendors' solutions based on the specific functions most critical to each use case. This report also includes recommendations for users to consider such as “ease of use, total cost of ownership, availability of support, regional distribution differences, price, licensing policies, investment protection, availability of quality of network monitoring capabilities, vendor viability and customer satisfaction reports.”
The Aastra MX-ONE is a highly scalable and flexible call manager sold in over 130 countries with a complete suite of Unified Communications (UC) such as unified messaging, conferencing and collaboration – all aimed at reducing costs and improving efficiency and productivity.
Peter Hofman, President of Aastra Middle East and Africa commented, “The Aastra MX-ONE is a highly reliable and competitive call manager for customers looking for a versatile telephony solution and to adopt unified communications. Its wide support for open standards enhances its flexibility and capability to adapt to a customer specific requirement. The Aastra MX-ONE provides a comprehensive set of tangible benefits including Unified Communications and Contact Center applications. The report by Gartner offers customers valuable insight to inform their choice of product.”
Wavin recently selected the Aastra MX-ONE across 8 sites within the United Kingdom covering more than a 1,000 users. Wavin is a leading supplier of water management, plumbing, heating and drainage systems for the building, construction and utilities markets with 1,200 employees in the UK.
Angela Crocker, a Supervisor at Wavin said “We chose the Aastra MX-ONE to replace our legacy PBX because of the competitive costs, flexibility and associated applications this new call manager offer. For example, we took advantage of Aastra’s Solidus eCare contact centre for our multi-site Customer Operations Function. Solidus eCare provided us with the ability to fully integrate our contact centre operations with our wider internal and external communications so that we present a cohesive image and can also improve both our efficiency and use of time. Our aim of integration was seamlessly achieved with the support of Aastra’s technology and their partner DV02’s expert support.”
For more information and to read the Gartner report, please visit www.aastra.com/mea